Training Manual | General Information | Advice We Wish Someone Had Told Us

A successful community is one that helps individuals avoid costly pitfalls and mistakes. Here is some advice from kitchens that are in existence already. And when you're up and running... you can add your two cents!

Submitted by Kelley barrett on 02/26/2001
Critical to any organization that wants to be successful is strategic planning. When we started the center and kitchen much of it was the dream of two people. This worked for the first year, but what then? We had to gather the troops and do some hard core planning. Many of our board members were hauled to the first planning, kicking and screaming. They didd'nt understand the reason for the process. Once we got into it though, it became really clear to all that not only was this necessary but it was critical to our future. If I could reccomend anything to a new non profit it would be... invest the money and time to hire a strategic planning consultant who can walk you through your first sessions. If you don't have a budget for it, look for grant funding ( YES, some philanthropic entities are beginning to fund strategic planning.) Make sure you read about it before hand... you can get information on strategic planning from the National Center for Non Profit Boards. The second thing that is important is collaboration... Working with agencies in your community in cooperation, collaborating on potential funding, resources, and ideas. In the old days non profits seemed to compete against one another. Now funders want to see agencies pooling their resources and working together efficently and cost effectivley. In a way that is really what Kitchens INC is all about. and that spirit needs to be carried to all aspects of your organization. In our community we swap surplus food, clothing, office materials and information. We even look out for one another when information on funding comes availible that would help a particular agency ... we share.

Submitted by Jane Tally on 09/14/2000
One lesson we learned after our first two classes: Celebrating graduation after 12 weeks of on site training makes the graduation the focal point rather than job retention. We now have the graduation ceremony after the 12th week of the internship. We believe that will be an incentive to stay on the job and have a work history established. I would like to know how other programs are handling this.

Submitted by Len Mitchell - Wallace Academy on 10/11/2002
Leave the Door Open
I will pass along the sage advice given to me by Robert Egger when I started this excellent adventure; " no matter how many times a student quits the program or is absent, always leave the door open for them to return, and provide as many chances as it will take to help them finish" This advice has come in handy. I found out when a student who was having that exact experience spoke at graduation and reported that this was the key difference for him. We gave him chances when others had given up on him. The fact that we believed in him helped him believe in himself, graduate, and SUSTAIN gainful employment. He now earns $11 per hour.

Submitted by Linda CCSC on 10/11/2002
It was a huge success and since it was a fundraiser and not catering, the students did the work. The chance to get out in public and see folks love their food is always such a wonderful experience for the students. Also invite as many guests chefs and speakers in as you can. We are encouraging alumni to come and do demos. You will be surprised at how a lesson, even as simple as biscuit making ,will make such an impression on the students especially when peppered with experience and enourage from someone "who has been there." I'll echo Len's advice and say never give up, never give up, never give up. Our business is second chances after all.

Submitted by Robert Egger on 10/18/2000
I thought I had covered ever angle, but I was unprepared for the extent of substance abuse amongst the clients. We administered stipends ($50 per week) on Fridays for the first year or so, and were confused when employers would call to semi-complain that their recent hire had a drug problem. How did it happen? They were always on time, etc.. When we moved stipend day to Monday, we could easily spot those who were using because they would be late or no-shows on Tuesday. Now we drug screen, in addition to the Monday trick, and we've come along way in making sure that grads are ready to hit the ground running. Secondly, and this covers many items, we've really instituted a harder intake procedure, to ensure that the men and women who get into the program are truly ready for the rigors and responsibilities of the class. This includes reading and math skills, as we found that many men and women who cannot read can get by without you knowing. Third, I would have spent more time really projecting out where our meals were going. We got wrapped up in the more-is-better trap instead of targeting where the meals we prepared were going. Now we look to serve/partner with agencies we feel are in sync with us...that is, they're really committed to using the food to kick some ass. We have less recipient agencies than most programs, but we know what they're doing with the food and we feel we're having a greater impact. Fourth, I would not be so hot to get graduates jobs at the most high profile restaurants in town. I was trying to push them hard to make a larger point to the community. But that point is better made when men and women stay employed. For many, the high profile place contains pressures or distractions. We've really gone after the steady jobs...the Mon.-Fri., 9-5 jobs that provide stability. I guess this goes back to the "case management" side of the biz. You will need someone who can help trainees identify where they will thrive. Fifth, and most important, hunger isn't about food. These kitchens can crank out the food, but ultimately, the stereotypes are the enemy. Use your kitchen to bring as many people in so they see how hard the trainees work, and see how smart you are using your resources. Make them think differently.

Submitted by Jane KCCK on 10/22/2001
It's been over a year since I provided input into this topic, so I think there are several other things I wish I had known before starting Culinary Cornerstones. 1. You can over-teach! Students need time to absorb the vast amount of information they receive and can prioritize information based on their own dream jobs and abilities. 2. Life skills (we call personal and professional development) are more important than the finest culinary skills. 3. Our students have unbelieveable barriers! It is no wonder they are in the life position they are in and 12 weeks is not going to solve all these issues. 4. We need a staff person trained in social services to identify "red flags" before they get out of hand and to counsel. 5. Recruiting is difficult! It takes a lot of time. 6. A good and comprehensive assessment tool is a requirement. 7. Check police reports and have people start to take care of warrents and other issues early. 8. Drug test 9. Analyse and evaluate you program and outcomes and don't be afraid to make changes! 10. "Don't bite off more that you can chew!" We started the housing program, well before we had the capacity to take on that big of leap. It was very labor intensive and expensive, even with a grant. Also, our partners changed the rules in mid-stream, making most of our graduates ineligible. 11. Do have a fundraising/resource development plan and adhere to it. 12. In your business plan, do an environmental analysis and develop contingency plans. Act vs. react!! Be proactive. 13. Develop community alliances to shore up you areas of need or weaknesses. Be careful as to who is running the organization, however! 14. Have faith and patience and don't give up. There is a GOD! When we are in the greatest need, what we need appears. It's really miraculous. 15. And don't give up on your students. As Lindal Vogler so aptly put it, "We are in the second chance business!"

Submitted by LeRoy on 12/13/2000
Life skills, life skills, life skills, and case management: Employers say over and over again, "we can teach them what they will need to create our meals.....what we can't teach is how to show up every day, on time. They need to come on their first day with that ability". Our case management team spends so much time, day after day, helping students figure out back-up plans for their back-up plans, and emergency plans to back up those back-up plans. Life skills pushes problem-solving. When you find yourself in a difficult situation, how do you figure out what options you have, how do you figure out which option to choose. What do you do when your personal/home life starts to affect your work and vice versa. These are skills that most of us learned growing up; it's hard to think about how to teach it to someone who is 30 years old and has never gotten those skills. We do as much as is humanly possible in our 14 weeks, and still most of the students that can't keep jobs haven't learned those skills. In terms of Kid's Cafes, we proposed the idea to Boys and Girls Clubs as a free service. as they are already understaffed and overworked, the BGC's took our services without thinking they might have to do us a few favors in return. We expected that they would be more than willing to host recognition dinners and media events for our sponsors, or get kids to help make thank-you cards for donors. We met resistance, mostly because the BGC directors had gotten services string-free for so long and did not expect to have to actually help us. Now we have contracts (I know, sounds way too formal) with the Clubs, and explain to them from the beginning that we will be asking them in the future to help us out.

Submitted by linda vogler on 12/14/2000
1. Board relationships, my role, their role
2. How hard it is to get students
3. Don't take things too personally (Actually people have been telling me this all my life, I need to hear it on a daily basis these days!!)
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